Problem: 
You want to reinstall Web Creator following the loss or change of your computer but not longer have access to the installer and/or licence info

Solution: 
If you are a registered user, you can recuperate the installer that matches your batch version or licence information with our licence information tool on our help center*: 
http://www.lmsite.net/helpcenter/recuperator.php

*Note that your licence may only activate the installer of the same batch version. If you installed another batch version, you must uninstall it and install the correct one to activate. 

If the installer for your batch version isn't available on the server (distributor or third-party versions), you should contact the technical support to see if it is possible to get a download link for that version.