You may use the following link to download the update for Web Creator Pro 5 directly is for any reason, you are unable to log onto the update center with your registration information:

It is paramount that the update be installed before you post a ticket to the technical support: 
- to benefit from an immediate solution if the issue is already resolved
- so that the technicians may test the problem under the same conditions (to eliminate variables and identify the cause more efficiently)

We thank you for your collaboration,